Privacy Policy

13452344 Canada Inc., doing business as Mangrove Media ("we", "us", "our"), operates the MangroveMedia.ca website and the Mangrove Media social media management platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

We are committed to protecting your privacy and handling your data in an open and transparent manner. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

1. Information We Collect

1.1 Personal Information You Provide

When you register for an account or use our Service, we may collect:

• Name and email address
• Billing information and payment details (processed securely through Stripe)
• Profile information including timezone preferences, profile photos, and display names
• Organization and workspace information
• Social media account credentials and access tokens you connect to the platform
• Content you create, upload, or schedule through the Service including text, images, and videos

1.2 Information Collected Automatically

When you access our Service, we automatically collect:

• Device information (browser type, operating system, device identifiers)
• Log data (IP address, access times, pages viewed, referring URL)
• Usage data (features used, actions taken, frequency of use)
• Cookies and similar tracking technologies (see our Cookie Policy)

1.3 Information from Third-Party Services

When you connect social media accounts, we may receive:

• Public profile information from connected platforms (Facebook, Instagram, Twitter/X, LinkedIn, TikTok, YouTube)
• Page and account analytics data
• Engagement metrics and audience demographics
• Messages and comments received through connected accounts

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and manage your subscription
• Schedule and publish content to your connected social media accounts
• Generate analytics and performance reports for your social media accounts
• Send you service-related communications, updates, and notifications
• Provide customer support and respond to your inquiries
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations
• Power AI-assisted content creation features (your content is not used to train AI models)

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share data with trusted third-party services that help us operate the platform, including cloud hosting (Vercel, Supabase), payment processing (Stripe), email delivery, and social media API providers.
• Social Media Platforms: When you schedule or publish content, we transmit that content to the connected social media platforms on your behalf.
• Team Members: If you use team features, workspace members may see shared content, analytics, and account information based on their assigned roles.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL), encryption at rest, secure authentication mechanisms, and regular security audits. Access to personal data is restricted to authorized personnel only.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. If you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal, accounting, or regulatory purposes.

Content you have published to social media platforms through our Service will remain on those platforms according to their own data retention policies, even after you delete your Mangrove Media account.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request that we delete your personal data.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Objection: Object to the processing of your data for certain purposes.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at support@mangrovemedia.ca. You can also visit our Data Deletion Policy page for specific instructions on how to delete your data.

7. International Data Transfers

Our Service is hosted in Canada and the United States. If you access the Service from outside these regions, please be aware that your information may be transferred to, stored, and processed in countries where data protection laws may differ from those of your jurisdiction. By using the Service, you consent to the transfer of your information as described in this Privacy Policy.

8. Children's Privacy

Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information as quickly as possible. If you believe a child has provided us with personal data, please contact us.

9. Canadian Privacy Compliance (PIPEDA)

As a Canadian company, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). We are committed to the ten fair information principles outlined in PIPEDA, including accountability, identifying purposes, consent, limiting collection, limiting use, disclosure, and retention, accuracy, safeguards, openness, individual access, and challenging compliance.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: